Henry Muyambiri from Africa was looking out for a sturdy booking extension to erect a Hotel reservation website, phronesisbooking.com.
Hotel Booking, a Magento extension developed solely for the purpose of simplifying the difficulties in setting up an online hotel booking system was his preference to achieve his dream. This case study will be a walkthrough of how this extension proved instrumental in structuring a booking website.
phronesisbooking.com offered a variety of hotels, guest houses, safari places conference venues and spaces for other special events like award nights, fashion shows, concerts etc. Moreover, covering the whole of Southern Africa, the website had a database of vacation rental spaces in 23 cities belonging to 6 African nations.
So, with such a huge list of spaces available, it was a necessity for the website owner to provide an easy-to-use search option for the users to find and locate their apt space to stay.
The Hotel Booking system had a simple search system placed right at the home page to initiate a visitor’s searching spree. Using this search tool (Select City, Check-in, Check-out) users were able to narrow down the options and search according to their preferences which eventually contributed for a great user experience.
Apart from the regular details like room type, capacity etc, Hotel booking module offers a list of other options to furnish special information and the minutest of details as well. Slogan, Website, Unique Order Key, City, Map, Terms & Conditions are a few among those. This feature helped the website owner in keeping the customers informed and the customers in making their booking decision. The custom room type option helped in showing up special prices for the spaces and booking price of a particular room per night.
Providing convenience in making payments is as crucial as a user-friendly UI and UX design. Customers tend to flee a site if the they do not find their convenient payment option listed in the website they shop or avail a service. Hotel Booking is thoroughly safe with payments options and offers a variety of them too. This variety helped Henry handpick the best of the lot and make sure that all transactions are done in a secured manner.
In order to ensure an overall smooth user-experience we made sure that the website offers convenience in searching, viewing and everything else a visitor does in the pursuit of finding suitable hotel rooms. Multiple viewing options (grid view and list view), pagination and sorting options for hotel listings helped in achieving it.
Users were blessed with a separate dashboard wherein they can access the history of the places they have visited earlier (travel history), manage address book, manage orders and post reviews on the properties they’ve rented.
The widgets offered by Hotel Booking software helped in automating a few tasks like developing a hotel comparing mechanism in terms of price, facility and other facilities. Browsing history widget helped users in getting to know the list of recently viewed hotels. Other handy one was an opinion poll widget that can be used to receive votes from visitors to rank the hotels based on customer satisfaction.
The support was outstanding and that encouraged me to extend my association with Apptha. They are thorough professionals seeking perfection in every single bit of a project. Special thanks to the technical support staffs. They were exceptional.