In this era of digitalization, communication is not just a tool but a lifeblood for several successful enterprises that help them drive conversions and traffic. And with the right business communication software, they could quickly boost team productivity, streamline projects, facilitate seamless collaboration, and much more.
But as we head into 2025, the number of tools will only increase, thus giving you the headache of choosing the right option for your needs. Do not worry thinking about this, as we will dive deep into the top 10 enterprise communication software solutions to enhance your team’s collaboration and workflow.
Table of Contents
What Is Business Communication Software?
Business Communication Software is a platform that allows employees to communicate and collaborate with other employees either within their organization or outside. And the best part is that the software does more than send messages. It brings together video calling, voice chats, file sharing, and project collaboration, all in a single platform.
So by using a communication solution, teams can brainstorm, exchange information, and work together efficiently. Thus making it the perfect option for in-house and hybrid teams.
Pro Tip: Did you know that a workplace communication platform is dominantly used for asynchronous communication, where teams work in different time zones?
Key Features of an Enterprise Communication Platform
There are many communication tools for businesses, but not all are equal. To find the best one for your team, it’s important to consider key features
And here’s a list of capabilities you must keep an eye out for:
- Chats or messaging: Allows users to engage in 1-to-1 or group chats.
- Video calling: Let users virtually talk face-to-face over single or group video chats without lags or glitches.
- Typing indicators: Shows the other person when a user is typing a message.
- Push Notifications: Notifies users of incoming calls, messages, and files.
- On-demand translation: Let users translate messages received into their preferred language.
These were some of the basic features. Also, see whether the platform offers some of the advanced attributes like call forwarding, activity posts, chat moderation, auto-reconnect, video frame capture, multiple file downloads, camera switching, and more.
11 Best Enterprise Communication Software & Tools for 2025
Top 10 business communication software for enterprises includes MirrorFly, Apphitect, Chanty, RingCentral, Troop Messenger, Discord, Nextiva, and more
1. MirrorFly
Top Self Hosted CPaaS Provider For Seamless Enterprise Communication
With its collaboration and enterprise chat software, MirrorFly enables seamless real-time chat, voice, and video calls, along with 1000+ customizable features that make team interactions effortless.
And trusted by enterprises around the world, it provides full control, complete customization, enterprise-grade security, and white-labeling options, thus making it the perfect choice for businesses aiming to improve both customer engagement and internal communication.
What sets it apart is its self-hosted SDK solution, giving businesses full access to their source code, allowing them to make any edits to match their brand identity and host their apps on their own servers.
Features
- 1000+ advanced call and chat features
- 100% customizable solution
- Full source code access
- SIP/VoIP Calling
- Complete data ownership
- On-prem/cloud hosting
- Multi-tenancy
- Hire developers
Use Cases
Telecom, Banking, Finance, Social, Healthcare, Fitness, Transport, Logistics, E-commerce, and more
2. MCUBE
MCUBE Cloud Telephony
Communication tools are crucial because organizations are operating in a time when discussions are more than just information exchanges; they are now a chance to increase customer satisfaction, foster trust, and spur corporate expansion. The use of cloud telephony is becoming more and more popular, and MCUBE, one of the top cloud telephony service providers available, turns every business conversation into a meaningful exchange.
MCUBE offers tools for inbound and outbound call management, agent tools and many other advanced solutions to automate workflows, integrate with CRMs, and ensure seamless multi-channel communication. Powered by advanced technology such as AI Voice Bot and Post-Call Analysis, MCUBE stands out and helps businesses to handle customer communication in various departments, such as sales and support. Unlike other cloud telephony tools, MCUBE offers more than just automation; it is a system that listens, understands, and helps businesses respond in human-like intelligence with a Voice bot turning routine calls into revenue.
Features:
- AI Voice Bot: Handles repetitive customer queries, ensuring agents focus on high-value interactions and reducing response delays.
- Smart Call Routing: Directs customer calls to the suitable agent, preventing lost leads and enhancing customer satisfaction.
- Post-Call Analysis: Helps in agent performance analysis and assists in flagging objections and intent during calls by analysing the tone, intent, etc, to improve service continuously.
- CRM & Tool Integrations: Provides complete customer history for personalised interactions and faster resolutions.
- Omnichannel Communication: Manages voice, WhatsApp, SMS, and email from one platform, avoiding missed messages and fragmented engagement.
- Scalable Cloud Infrastructure: Supports high call volumes and business growth without IT bottlenecks.
- Agent Productivity Tools: Auto-dialers, dashboards, and reporting help agents work efficiently and close more deals.
Use Cases:
E-commerce, Real Estate, Banking, Travel & Hospitality, Healthcare, Logistics, Education, Retail
3. Clariti
Clariti, an integrated and smart solution for the workplace of today, is among the best business communication software for 2025. In contrast to old tools that are fragmented, Clariti unifies emails, chats, calls, documents and calendar events in one location using its hybrid Conversations feature. This way, all information is linked and teams can follow up on discussions without spending time looking across various apps. Clariti’s AI learns from user interactions, automatically associates related conversations and tasks which increases productivity and reduces miscommunication. With video, voice calling, screen sharing and over 5000+ integrations through Zapier, businesses can stay efficient, it’s a must have communication tool for modern teams.
Features
- AI-powered system
- Hybrid conversations
- Integrated emails and chats
- Built in voice calling
- Screen sharing
- Calendar event scheduling
- 5000+ integrations via Zapier
Use Cases:
IT Services, Marketing and Advertising, Financial Services, Healthcare Administration, Education and E-learning.
4. Apphitect
Self-hosted SDK Provider For Improved Collaboration
Apphitect is one of the renowned video, voice, and chat SDK providers that help developers to build a completely customizable business communication solution with advanced features and high security.
Plus, its self-hosted solution allows businesses to host chat apps on their servers and customize security parts, too. Just not these, you may not worry when your business grows as their APIs are highly scalable and drive millions of conversations without any glitches.
So on the whole, with Apphitect, you can empower your communication with advanced features and the best security options.
Features
- Instant messaging
- Real-time voice calls
- Video calling
- On-prem servers
- Branding elements
- Complete customizations
- Advanced security features
Use Cases
Logistics, Dating, Financial Services, Banking, Telehealth, Social and Marketplace
5. Chanty
The Best AI-Powered Team Chat Assistant
Chanty, though a single word, is known to combine functionality and simplicity highly, thus helping you build communication software with quality-grade messaging and task management capabilities.
Best suited for small and mid-sized businesses, they have some of the unique benefits, like AI-powered bot assistants to help you stay organized on your tasks.
Therefore, it is ideal for teams looking for no-frill solutions and streamlining workflows without compromising collaboration.
Features
- Real-time chats
- Chatbots
- Video calling
- Voice calling
- File sharing and storage
- User roles and permissions
- Cross-platform compatibility
Use Cases
Education, Healthcare, Consulting Firms, Tech Startups, Retail, Nonprofits.
6. RingCentral
Cloud-based Enterprise Communication Tool For This Gen Workforce
RingCentral is a unified communication platform with features like unlimited voice calling, team conferencing, collaboration tools, and a contact center solution that serves small businesses or large enterprises.
Plus, with RingCentral, enterprises can easily manage multichannel communication like fax and SMS too from a single platform and drive endless collaboration even with hybrid teams.
Their other highlight is the global reach, where the PSTN supports up to 46 countries, high scalability, integration capabilities, and more. However, though it offers these unique attributes, companies look for a RingCentral alternative.
Features
- Team messaging
- Video conferencing
- Auto attendant
- Call and task management
- Cloud contact center
- Cloud-based phone system
Use Cases
Financial Services, Retail, E-commerce, Call Centers, Sales, Large Enterprises
7. Troop Messenger
Team Communication And Collaboration Solution With Robust Features
Troop Messenger, as goes with the name, is suitable for all troops from any sector to communicate and collaborate with themselves in the best way possible. As it has an advanced set of features that are unique in their own ways and what any business would want.
Plus, this team collaboration software or precisely could be said a business communication solution allows you to host apps on your own servers, thus giving you complete control of data and apps, thereby streamlining communication wisely.
Features
- Instant messaging
- Voice and video calls
- Task management
- End-to-end encryption
- Customizable themes and branding
- App integrations
Use Cases
Hybrid Workforces, Professional Services, Startups, Sales, Education Institutions
8. Discord
Ideal For Work & Fun Fostering Seamless Conversations
Discord was initially designed for gaming communities and later evolved as an instant messaging and distribution platform fostering chats, voice, and video calls. Thus making it an ideal choice for remote teams who seek collaboration.
Plus, it allows users to connect with larger communities and promotes interactions amongst them via servers.
Features
- Channel customization
- Call and chat solutions
- Bots and integrations
- Screen sharing
- File sharing
- Emojis, mentions, and threads
Use Cases
Gaming, Enterprise Solutions, Communities
9. Nextiva
Reliable & Clear-cut Video Calls And Chats – At All Places
The next on our list is a cloud-based communication platform, Nextiva, offering exceptional VoIP phone services, team messaging, video calling, and other advanced call management features that help streamline communication in the best way possible.
Plus, its scalability, security, and flexibility have earned a top spot in the list of best team communication providers. Let us look at what exquisites they offer.
Features
- Cloud-based VoIP
- Call management
- CRM integration
- Video conferencing
- Advanced analytics
- Team messaging
Use Cases
Remote Work, Customer Support, Sales Teams, Unified Communications
10. GoToMeeting
Great Virtual Collaboration & Meetings With Advanced Tools
Mostly designed to handle team communication for enterprises and business professionals, GoToMeeting is a web-based platform offering call and chat features along with collaboration capabilities in an exceptional way.
And unlike the other providers in the market, GoToMeeting has the ability to schedule integrations with other apps from it.
Features
- Recording capability
- Chat and video conferencing
- Screen sharing
- Breakout rooms
- Scheduling integrations
- Cross-platform compatibility
Use Cases
Webinars, Remote Collaboration, Client Presentations
11. Basecamp
Level Up Communication Game With Best-in-class Features
Basecamp has always been a remote project management and team communication application that helps businesses easily switch their work from spreadsheets, emails, and other traditional methods.
Additionally, it comes as the most trusted app for its security and flexibility aspects and offers exceptional features like message boards and pings for
Features
- Team collaboration
- Document storage
- Automated check-ins
- Multi-platform compatibility
- Time tracking
Use Cases
Enterprises, Logistics, Education, Healthcare
11. Happeo
Central Repository For Chatting, Collaboration, & Knowledge-sharing
The last one on our list is Happeo, which is an enterprise communication solution that seamlessly integrates with Google Workspace and Microsoft 365 apps to ensure collaboration is met at all levels.
In addition to these, it also provides a social intranet with exceptional capabilities like news feeds, a central knowledge hub, and advanced features.
Features
- Social feeds, groups, and discussions
- Real-time chats
- Search functionality
- Team-specific spaces
- Google Workspace integration
Use Cases
Company Internal Communication, Transport, Telehealth, Marketplace
Benefits Of Using Communication Software For Business
We had already discussed that a workplace chatting tool transforms how teams work.
But that’s not all; there are other benefits like:
1. Increased Productivity
One of the best merits of using business communication solution is connectivity. When teams are well connected, then their productivity will only increase. Because when they have a tool in hand, they can overcome the tiredness of traveling around the office for meetings and discussions and the stress from staying away from the office.
2. Real-time Collaboration
Using communication software, team members connect with their peers instantly via video and voice calls, align themselves on product goals, make decisions quickly, and build innovative solutions. So, with tools like this, they do not need to wait for any emails or phone calls.
3. Maximum Resource Utilization
Do you know how difficult it will be when you have to juggle between different apps to carry on with your project work? With team collaboration software, you can integrate various apps that help you manage everything from one place.
4. Cost Saving
It is true that businesses that do use a proper tool for internal communication will lose dollars. So, if you get hold of an app that combines different tools in a single platform, go for it. Plus, you do not need to pay for office space costs when your employees work remotely using the best collaboration solution.
5. Reduce Misunderstandings
There is a chance that you will misunderstand something and end up paying hefty bills. However, this may not happen if you use a proper business communication application that would reduce work silos, confusion, and frustration.
6. Boosts Retention Rates
There is a saying that happy employees stick around. So, if your communication tool is good enough to promote transparency and collaboration in positive ways, then your employees will feel more valued, thus leading to improved retention rates.
How to Choose the Right Enterprise Communication Solutions
Did you find choosing the best business communication platform for your business needs easy? If that is the case and if you cherry-picked MirrorFly, you are a step closer to staying competitive, innovative, and successful in driving a connected workforce.
With MirrorFly, you can scale your communication platform with your growth, avail features like omnichannel contact center services, 1000+ in-app video, voice, and chat capabilities, and build a customizable messaging app for a consistent user experience.
Thrilled? I would suggest you keep up the shock and simply contact the experts now.
Ready to Build Your Custom Video, Voice & Chat Platform?
Drive billions of conversations on your apps with highly secure 1000+ In-app Communication Features.
Contact Sales
Whitelabel SDK-
100% customization
-
Flexible Hosting
FAQ
Listed below are some of the best communication platforms for business and the workplace that offer exquisite features like file sharing, group chats, push notifications, and more:
1. Slack – The best office communication software with impressive features.
2. ContactMonkey – Powerful internal communication tool with easy integration with Outlook.
3. Zoom – Works perfectly for video conferencing and collaboration.
4. Teams – Great platform for online meetings and instant messaging.
Effective communication solution (ECS) refers to internal software that enables teams and their peers to effectively connect and collaborate within the organization. Along with this, ECS also helps businesses to streamline workflows, boost productivity, and promote a safe work environment. Some of the most common features of communication platforms include one-to-one and group chats, video calling, voice calling, push notifications, and screen sharing.
Internal communication software, also referred to as business messaging application or employee communication tool is an online app that allows teams to communicate with each other within the organization. Plus, it also serves as the platform for users to collaborate, share files and information, and get notified on project status and updates with ease.
Below are some of the best 10 communication software features that every developer must include while building a messaging app:
1. One-to-one and group chat
2. Video chat
3. Screen sharing
4. Audio conferencing
5. Video conferencing
6. Secured file sharing
7. Team mailing lists
8. Search and bookmarking
Some of the best communication apps for work teams, whether employed in hybrid or remote work, include Hub, Homebase, LiveAgent, Guru, Connecteam, and Axero.
The exact cost of building a messaging app can range between $10,000 and $25,000. If you are building a complex solution with sophisticated security features and cross-platform support, price may vary accordingly.
Inorder to build a messaging app, you must follow the below steps:
1. Define the purpose and scope of your messaging app
2. Choose which tech stacks and platforms to use
3. Build a user-friendly UI with apt colors and layouts
4. Design the app’s backend and integrated third-party APIs
5. Test your application
6. Finally, launch it.
Building a messaging app from scratch can be a tedious task, especially if you’re a startup and running low on budget. However, you can simplify the development process with tools like third-party in-app communication SDKs or Firebase, which help you build a secure, scalable, and feature-rich messaging app within minutes. All you need to do is select the right provider, integrate the features, and you’re ready to launch it.
Related Article
- Instant Messaging For Business 2025
- How to Build an Instant Messaging App for Enterprise?
- 10 Best Real Time Chat API Service Providers in 2025
1 Comment
Leave a Comment
The importance of enterprise instant messaging software in improving team collaboration can’t be overstated. I particularly liked how you highlighted the benefits for productivity. Using reliable corporate communication software can really make a difference in streamlining workflows and keeping teams connected.